Terms of Service

Agreement and eligibility

These Terms govern access to SnapInvoice, the web-based invoice and quote service available at snapinvoice.io. By using the service, you agree to these Terms and our Privacy Policy. You must be at least 18 years old and legally able to enter a contract. If you use SnapInvoice for an organisation, you confirm that you have authority to bind it.

The service

SnapInvoice lets you create invoices and quotes, preview and export PDFs, and, where available for your plan, save clients and documents, record payments, add branding, send email, share portal links, receive quote responses, and forward replies. The editor can be used anonymously; cloud saving, delivery, account, and Pro features may require authentication or a paid subscription.

Features may evolve. We may modify, suspend, or discontinue a feature when reasonably necessary for security, legal, technical, or product reasons. We will give reasonable notice when a material change adversely affects an active paid subscription, unless urgent action is required.

Accounts and security

Provide accurate account information and keep your credentials secure. Third-party sign-in is a separate login method and does not give SnapInvoice access to your mailbox, drive, contacts, or calendar. You are responsible for activity under your account and must notify us promptly of suspected unauthorised use. We may require email confirmation or reauthentication for sensitive actions.

Your content and responsibilities

You retain ownership of content you enter or upload. You grant SnapInvoice and its service providers a limited, non-exclusive licence to host, copy, format, transmit, and display that content solely to operate, secure, and support the service. This licence ends when the content is deleted, except for lawful backups and retained records described in the Privacy Policy.

You are responsible for the accuracy and legality of invoices, quote terms, tax rates, numbering, client data, payment instructions, uploaded assets, and external payment links. SnapInvoice is a document tool, not an accounting, tax, legal, collections, or payment-advisory service. Verify local invoicing, record-keeping, tax, and consumer-law requirements and keep independent copies of records you need.

You confirm that you have a lawful basis and all required notices and permissions to provide personal data about clients, recipients, staff, and other people to SnapInvoice.

Acceptable use

You must not:

• use the service unlawfully, deceptively, or to infringe another person's rights;
• send spam, phishing, malware, misleading invoices, or messages to recipients you are not authorised to contact;
• upload illegal content or unnecessary sensitive personal data;
• probe, disrupt, reverse engineer, overload, or bypass service security, access controls, free-plan limits, or rate limits;
• use automated means to extract data or operate the service except through an interface we expressly provide; or
• resell or represent the service as your own without written permission.

Pro subscriptions, billing, and renewal

SnapInvoice Pro is offered as a recurring monthly or yearly subscription. The checkout page shows the price, billing interval, currency, and applicable taxes before purchase. By subscribing, you authorise our payment provider to charge the selected payment method at purchase and automatically at each renewal until cancellation. Prices may change for a future renewal after reasonable advance notice; a change does not affect an already-paid period.

Our payment provider processes payment credentials and may perform its own fraud and compliance checks. We do not store full card numbers. Failed, reversed, or disputed payments may result in restricted or suspended Pro access.

Cancellation and refunds

You may cancel from Account settings. Unless law requires otherwise, cancellation takes effect at the end of the current paid period and fees are not prorated. Deleting an account also starts cancellation of an active subscription, but you should not use account deletion as a substitute for reviewing your billing status. Our Cancellation & Refund Policy forms part of these Terms. Nothing in these Terms limits mandatory consumer cancellation, withdrawal, refund, or warranty rights.

Email, portal links, quote responses, and replies

Provider acceptance does not guarantee inbox delivery. Email systems may delay, filter, reject, suppress, or alter messages. Verify important delivery independently. Portal URLs are bearer links: anyone with an active, unrevoked link may view the shared document until expiry. Keep links private and revoke them when no longer needed.

Quote accept/decline actions and forwarded replies are convenience features, not qualified electronic signatures, certified delivery, or legal advice. You are responsible for deciding whether they are sufficient evidence for your transaction. Reply attachments may be omitted when they exceed security or size limits.

Data processing terms for customer content

Where you are a controller and SnapInvoice is your processor, you instruct us to process personal data for the duration of your use of the service to create, store, export, deliver, and support documents and related workflows. Data subjects may include you, your staff, clients, recipients, and payers; data types are described in the Privacy Policy.

• We process customer content only on your documented instructions in these Terms, your use of the service, and lawful support requests, unless law requires otherwise.
• We limit access to people bound by confidentiality and maintain technical and organisational safeguards appropriate to the risk.
• You give general authorisation to use the categories of subprocessors described in the Privacy Policy. We maintain current subprocessor records, remain responsible for their processor obligations, and will provide relevant details on request. We will give notice of an intended material addition or replacement where required so you can raise a reasonable data-protection objection.
• Taking account of the nature of processing, we will reasonably assist with data-subject requests, security incidents, impact assessments, and regulator consultations where required and information is available to us.
• We will notify you without undue delay after confirming a personal-data breach affecting your customer content, where required by law.
• On account deletion, we delete or return customer content as described in the Privacy Policy, unless law requires retention. On reasonable request, we will provide information needed to demonstrate compliance; audits must protect other customers, security, and confidential information.

If Article 28 GDPR requires additional signed terms for your organisation, contact us before using SnapInvoice for that processing.

Third-party services

SnapInvoice relies on third-party infrastructure and may link to identity, checkout, recipient payment, or other external services. Their terms and privacy notices apply to your direct use of them. We are not responsible for an external payment link you add, a third party's content, or an outage beyond our reasonable control.

Suspension, termination, and deletion

We may limit or suspend access to protect users or the service, investigate suspected misuse, comply with law, address non-payment, or enforce these Terms. Where practical, we will give notice and an opportunity to resolve the issue. You may stop using the service and delete your account at any time. Sections that by their nature should survive—such as payment obligations, ownership, disclaimers, liability limits, and dispute provisions—continue after termination.

SnapInvoice rights

The service, software, design, branding, and documentation are owned by SnapInvoice or its licensors and protected by applicable intellectual-property laws. These Terms give you only the limited right to use the service. If you provide feedback, you allow us to use it without restriction or payment, without identifying you publicly.

Disclaimers

To the maximum extent permitted by law, the service is provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation, guaranteed email delivery or payment, legal compliance of user-created documents, or permanent storage. We do not exclude warranties or rights that cannot lawfully be excluded.

Limitation of liability

To the maximum extent permitted by law, SnapInvoice is not liable for indirect, incidental, special, consequential, or punitive loss, or loss of profits, revenue, goodwill, data, or business opportunity. Our aggregate liability arising from the service will not exceed the greater of USD 100 or the amount you paid to SnapInvoice in the 12 months before the event giving rise to the claim.

These limits do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, breach of data-protection obligations where liability cannot be limited, or any other liability that applicable law does not allow us to exclude or limit. Mandatory consumer rights remain unaffected.

Changes and general terms

We may update these Terms to reflect service, legal, security, or business changes. We will update the effective date and provide reasonable additional notice of material changes where required. Continued use after the effective date means you accept the revised Terms; if you do not agree, stop using the service and cancel before renewal.

These Terms and incorporated policies are the entire agreement about the service. If a provision is unenforceable, the remainder stays effective. Failure to enforce a term is not a waiver. You may not assign these Terms without consent; we may assign them as part of a reorganisation, financing, merger, acquisition, or sale of the service, subject to applicable law. Laws and courts with mandatory jurisdiction, including applicable consumer protections, are not displaced by these Terms.

Contact

Questions, legal notices, and support requests may be sent to support@snapinvoice.io.